WORKSHOPS
SERVICE TRAINING
We train your staff to raise the level of service offered by teaching new skills from verbal and non-verbal communication, up-selling and after sales service to handling of complaints.
CLEANLINESS & HYGIENE
The importance of Cleanliness & Hygiene, both personally and operationally from the Front to the Back of House focusing on risks and benefits of maintaining a clean, safe working environment.
BACK OF HOUSE
Introduction to the Back of House, how to plan and run a kitchen on a day-to-day basis. This includes Stock Control and Rotation, Ordering of Stock, and Supply Chain Management and Negotiation.
TELEPHONE ETIQUETTE
Whether providing information, taking a message or a booking, or making a sale there is always a right way to say Hello. This workshop focuses on communication, listening skills, and how to understand whats being asked of you.
Whether providing information, taking a message or a booking, or making a sale there is always a right way to say Hello. This workshop focuses on communication, listening skills, and how to understand whats being asked of you.
FRONT OF HOUSE
This incorporates your level of service, the look and feel of your establishment, to communicating with customers and staff, as well as after sales service and more...
TAILOR MADE WORKSHOPS
New and individualized workshops are tailor made to your unique needs. Contact us for more information to find out what more we can offer you and your business.